Welcome from
Senior Healthcare Advisors

Thank you for allowing us to enroll you in your Medicare Advantage Healthcare plan.

This site is to provide you some basic information & resources on the next steps.

Whats Next

What Calls Should I Answer?

Our friendly customer service specialist team works closely with your agent and will call you within 3-5 business days to help you with any questions or concerns.

Your agent has worked diligently to provide you with the plan that best meets your need.  So call us directly if you have any questions at 877.672.1619

We will provide you with your agent’s extension number as verification that the call is coming on behalf of your agent.

When will I receive my cards?

After enrolling in a Medicare Advantage plan, you will receive an ID card in the mail from the carrier. This usually happens within two weeks. Keep in mind that during AEP, the carrier may take longer to ship out the cards, you should receive the cards in early Dec. If you need prescriptions filled or your ID number, call us at 877.672.1619. Our customer service specialist will assist.

Where can I leave a Testimonial?

We’d like to thank you for being a loyal customer of Senior Healthcare Advisors! Our agents love hearing feedback, so if we have made your experience with us exceptional in any way please let them know.

Click this link to give us your testimonial.

Contact Us

Do you have any questions?

Our friendly customer service team will be happy to help you with any questions or concerns.

We are here Monday – Thursday 9:00 am – 6:00 pm & Friday: 9:00 am – 5:00 pm

Call us at 877.672.1619

When To Call Us?

1. You have questions regarding your plan

2. You moved to a new address

3. You currently resided in or recently moved out of an institution, such as a nursing home or rehabilitation center

4. You get extra help for paying Medicare drug coverage

5. There is a change in your plan

6. Your Medicaid level changes

7. You feel your plan is not the right fit

Call us 877.672.1619

Do you know someone?

Please share our contact information with someone you know that is 65+ or has been on disability for two years. We want them to be able to have the best service possible they deserve and feel good they were referred! Call us at 877.672.1619.

What You Need To Know

When can I start using my plan? What is an effective date?

– If you enrolled during the annual enrollment period (AEP), your coverage begins on January 1st, 
– If you enroll during the open enrollment (OEP) your coverage begins on the 1st of the following month.
– If you enrolled during a special enrollment period (SEP), which is triggered by qualifying life events, your coverage will begin the first day of the following month.

What are Over-the-Counter (OTC) benefits and how do I use them?

OTC benefits are a great way to save money on everyday health-related items. Most carriers send an OTC card in the mail post-enrollment as part of the welcome kit. The OTC card can be used in retailers such as Walmart, Walgreens, and CVS. Some carriers also send an OTC catalog and pamphlet, where you can order supplies directly by calling the carrier and requesting the items be shipped to your home. OTC benefits can be used for a wide variety of items, including pain relievers, toothpaste, cold medications, first aid supplies, and more. This benefit can help to reduce your out-of-pocket costs for these necessary items.

How will my Transportation work?

If you have been approved for transportation benefits, you may be eligible for free or subsidized travel to and from your health care appointments. This benefit can help you get the care you need when you need it.

To schedule transportation, some carriers will need 24 hours in advance of your appointment.

Approved locations for transportation benefits include, but are not limited to: physician and dentist offices, prescription pick-ups, dialysis treatment, rehabilitation (occupational, physical, and speech therapy), and radiation therapy.

If you have any questions about your transportation benefits, please call us at 877.6721619. We are happy to help.

What if my ID card hasn't arrived or is missing?

After enrolling in a Medicare Advantage plan, you will receive an ID card in the mail from the carrier. This usually happens within two weeks. You need to bring your ID card with you to any primary care or specialist visits. It acts as proof of your coverage. If you haven’t received your ID card yet, our Customer Service team can help you check when your plan goes into effect and request a new card from the carrier. Give us a call at 877.6721619

When can I start using my plan? What is an effective date?

At Senior Healthcare Advisors, we understand that finding the right health insurance plan can be a daunting task. There are so many options available, and it can be difficult to know where to start. That’s why our team is here to help. We will take the time to get to know you and your needs in order to provide custom advice on which insurance plan is right for you. We can answer any questions you have about the process, from definitions to restrictions to benefit eligibility. No question is too big or too small when it comes to your healthcare. With our help, you can find the perfect health insurance plan for your needs. Call us if you have any questions 877.6721619

How do I use my Health Food Card?

To use your Healthy Foods Card, simply activate it and then shop at any participating store. When you’re ready to check out, just show your card to the cashier and have it scanned. Your card will then cover the cost of any approved healthy foods in your cart up to the limit specified on your card. It’s that easy! And best of all, your card will reload automatically quarterly or every month, so you can continue to enjoy healthy eating all year long.

Qualifying items include milk, eggs, bread, juices, water, yogurts, fruits, vegetables, and more.


  1. Activate your card
  2. Shop at a participating store
  3. Pick out any approved healthy foods you want
  4. Show your  Healthy Foods Card to the cashier during checkout and have it scanned
  5. Your card will cover the costs of approved foods in your cart up to the approved limit

Call us if you have any questions 877.6721619



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