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Frequently Asked Questions
What are Over-the-Counter (OTC) Benefits and How do I use them?
➔ OTC benefits are a great way to save money on everyday health-related items.
➔ Most carriers send an OTC card in the mail post-enrollment as part of the welcome kit.
➔ The OTC card can be used at retailers like Walmart, Walgreens, and CVS.
➔ Some carriers also send an OTC catalog and pamphlet, allowing you to order supplies directly by calling the carrier and requesting items to be shipped to your home.
➔ OTC benefits cover a wide variety of items, including pain relievers, toothpaste, cold medications, first aid supplies, and more.
➔ This benefit can help reduce your out-of-pocket costs for necessary health items.
What if my ID Card Not Arrived or Is Missing?
➔ After enrolling in a Medicare Advantage plan, you will receive an ID card in the mail from the carrier, usually within two weeks.
➔ Bring your ID card to any primary care or specialist visits, as it serves as proof of your coverage.
➔ If you haven’t received your ID card yet, our Customer Service team can help check when your plan goes into effect and request a new card from the carrier.
➔ For assistance, give us a call at 877.672.1619.
When Can I Start Using My Plan?
➔ At Senior Healthcare Advisors, we understand that finding the right health insurance plan can be a daunting task.
➔ With so many options available, it can be difficult to know where to start.
➔ Our team is here to help. We take the time to get to know you and your needs to provide personalized advice on the best insurance plan for you.
➔ We can answer any questions you have about the process, from definitions to restrictions to benefit eligibility.
➔ No question is too big or too small when it comes to your healthcare.
➔ With our help, you can find the perfect health insurance plan for your needs.
➔ Call us with any questions at 877.672.1619.
How Will My Transportation Benefits Work?
➔ If you have been approved for transportation benefits, you may be eligible for free or subsidized travel to and from your healthcare appointments.
➔ This benefit can help ensure you get the care you need when you need it.
➔ To schedule transportation, some carriers require a 24-hour notice before your appointment.
➔ Approved locations for transportation benefits include, but are not limited to:
• Physician and dentist offices
• Prescription pick-ups
• Dialysis treatment
• Rehabilitation (occupational, physical, and speech therapy)
• Radiation therapy
➔ If you have any questions about your transportation benefits, please call us at 877.672.1619.
When Can I Start Using My Plan?
➔ If you enrolled during the Annual Enrollment Period (AEP) (Oct 15 – Dec 7), your coverage begins on January 1st.
➔ If you enroll during the Open Enrollment Period (OEP) (Jan 1 – Mar 31), your coverage begins on the 1st of the following month.
➔ If you enrolled during a Special Enrollment Period (SEP), triggered by qualifying life events, your coverage will typically begin on the first day of the following month.
